PRO-TEC runs a 24/7 call center dedicated to handling service calls, supported by specialized service center software, dispatching regional technicians to address breakdowns. The service infrastructure comprises over 120 mobile service units across 5 service centers in Israel. A customer relations department oversees service contracts post-warranty, offering customizable service agreements focused on delivering quality service and fostering long-term customer relationships. The emphasis on system durability, stringent standards adherence, and proprietary technical expertise contributes to customer loyalty.
PRO-TEC currently provides Operations and Maintenance (O&M) services for solar systems, a national monitoring center, periodic inspections, thermal imaging via multirotor drones equipped with dedicated thermal cameras, on-site management services, and warranty extension agreements for hundreds of systems totaling 250 MW in power output.
The dedication to service quality has nurtured enduring customer relationships, with over 97% of systems entering maintenance contracts and over 97% of customers renewing service agreements beyond the warranty period.
The dedication to service quality has nurtured enduring customer relationships, with over 97% of systems entering maintenance contracts and over 97% of customers renewing service agreements beyond the warranty period.
PRO-TEC’s commitment to excellence is evident at every project stage: from meticulous customer needs assessment and risk analysis in the design phase, to close collaboration during implementation ensuring seamless integration, and continuous 24/7 support and maintenance in the operational phase to ensure optimal solutions.
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